Reporting to the Manager, Ground Operations & Compliance, your main accountabilities will include:

• Exercise leadership and management of our service provider(s) in assigned regional ports.
• Ensure consistent delivery of all ground handling operations in passenger service, ramp handling and cargo operations in accordance to agreed service level agreements
• Fully accountable for the safe and efficient delivery of overall ground handling activities including disruption handling while adhering to all safety and operational guidelines regulated by the relevant authorities and Jetstar’s product, policies and standards
• Work closely with Manager, Ground Operations & Compliance on ground handling activities ensuring a cohesive and strong delivery of operational service and safety consistency
• Accountable for delivering customer experience and relevant Net Promoter Score outcomes
• Accountable for all streams of ancillary collection and set targets
• Responsible for the successful delivery of projects including new port readiness activities as assigned

To be considered for these roles you will ideally have:



• At least 8 years of strong airline and airport working experience.
• At least a Tertiary education with business or any other.
• Experienced in all aspects of airlines operations including passenger handling and technical knowledge in relevant ramp and apron handling operations
• Excellent communication and interpersonal skills, with proficiency in other Asian languages preferred
• Demonstrate effective problem-solving skills in handling difficult situations
• Analytical and solution focused with good understanding of the airline business and industry trends
• Ability to work within tight deadlines, limited resources and budget, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
• Clear understanding of relevant industry regulations & governing bodies i.e. ICAO, IATA, OH & S, and relevant Airport Authorities
• Solid and proven leadership capabilities, passion for people, building teams / networks, and excellent negotiating skills
• Excellent stakeholder management in a ‘matrixed’ type of organization